RETURNS
You must be happy with your order.
If you are not happy, you can return your order for a refund or exchange, less a restocking fee.
Our Standard Return Policy lasts thirty (30) days. If more than thirty days have passed since your purchase is delivered, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. If your item was in original box, then it must arrive back in its original box and if it was shipped in perfect condition it must arrive back in perfect condition.
The following restocking fees apply to all non-defective returns:
• Returns within 7 days of date of order arrival: 10% re-stocking fee
• Returns within 15 days of date of order arrival: 20% re-stocking fee
• Returns within 30 days of date of order arrival: 30% re-stocking fee
• No returns accepted if items are returned in damaged condition or if items have cosmetic scratches or markings that were not present when items were shipped.
There is no restocking fee for defective returns.
Return shipping costs, insurance costs, wire fees are not refundable.
To complete your return, we require a receipt or proof of purchase.
To get started, please email customer service at info@tubes.rs to obtain a Return Merchandise Authorization (RMA) number.
VACUUM TUBE WARRANTY
Vacuum tubes are only covered under warranty if they fail during usage in properly designed tube circuits and within their operating limits. Very few NOS or (NEW) tubes will fail if these rules are followed.
NOS (or new) tubes:
• 30 day warranty from date of order arrival
Used tubes:
• 14 day warranty from date of order arrival