RETURN & REFUND POLICY
At TUBES.RS, we want you to be completely satisfied with your order. If for any reason you’re not happy with your purchase, we offer returns for a refund or exchange, subject to a restocking fee.
Standard Return Policy
Our return policy is valid for 30 days from the delivery date for new and NOS items. Unfortunately, we are unable to offer a refund or exchange after this 30-day period.
For used items, our return policy is valid for 14 days from the delivery date. After this period, returns will not be accepted.
Eligibility Requirements
Items must be returned in the same condition as when they were received.
If the item was shipped in its original packaging, it must be returned in that packaging.
Items must be returned undamaged and in perfect condition.
Restocking Fees
The following restocking fees apply to all non-defective returns:
Within 7 days of delivery: 20% restocking fee
Within 15 days of delivery: 25% restocking fee
Within 30 days of delivery: 30% restocking fee
Note: No returns are accepted for items returned in damaged condition or with cosmetic scratches/markings not present when shipped.
Defective returns are not subject to restocking fees.
Additional Information
Return shipping, insurance, and wire fees are non-refundable.
A proof of purchase (receipt) is required to process any returns.
How to Start a Return
To begin the return process, please contact our customer service at info@tubes.rs to obtain a Return Merchandise Authorization (RMA) number before shipping your return.
VACUUM TUBE WARRANTY
Our vacuum tubes are covered under warranty only if they fail during usage in properly designed tube circuits within their operating limits. When these guidelines are followed, very few NOS or new tubes will fail.
NOS (New Old Stock) tubes: 30-day warranty from the date of order arrival.
Used tubes: 14-day warranty from the date of order arrival.
Important Notes:
Some tubes or other products are sold “as is,” and are not covered by warranty or eligible for returns. This includes pencil tubes with lead wires, which must be soldered during installation, among others.
The EU warranty applies only to new, current-production products for a period of two years. NOS (New Old Stock) items, manufactured over 50 years ago, are not covered by this warranty.
NOS vacuum tubes are typically considered collectibles or antiques, not standard consumer goods.
Most tube factories ceased operations over 30 years ago, and the countries where these tubes were produced (Czechoslovakia, Yugoslavia, East Germany, Soviet Union, etc.) no longer exist. Consequently, obtaining a manufacturer’s warranty—especially one regulated by EU law—is not possible for products of this age.
IMPORTANT NOTICE:
By making a purchase, you acknowledge and agree to our Return and Warranty Policy. If you do not agree with any part of these terms, we kindly ask that you refrain from completing your purchase. Your purchase confirms your acceptance of these policies. If you have any questions or concerns, please contact us before proceeding with your order.